Sometimes products need to be returned.
At MyVoIP we know and understand that most of the time returning products is a big hassle. We have created a very straightforward and transparent returns policy so that returning a product to MyVoIP is simple and easy.
If your product does not work:
Please call 833-698-6471 or email us at [email protected] to receive your return instructions (Based on manufacturer warranties.). We will cover the cost of shipping out the replacement product. DEFECTIVES ARE FOR REPLACEMENT ONLY (Note: If the product you return is deemed to be working, you will be charged a $20 USD testing fee and product will be returned at customer’s expense.)
MyVoIP will issue a UPS ground return label for the defective unit.
We will cover the cost of shipping out the replacement product using the same method as the original shipping of the product. (Note: If the product you return is deemed to be working, you will be charged a $20 USD testing fee and product will be returned at customer’s expense.)
If your product stops working:
It’s unfortunate to hear that your product has stopped working. We know what a pain this is and will move as quickly as possible to process your return based on manufacturer warranty.
- If your product has stopped working and it is within a year of the date of purchase, you are eligible for a return based on the manufacturer return warranty.
- Any defective units over $200.00 need to be troubleshot and deemed defective before a return authorization can be issued. Please email [email protected]
If you purchased the wrong product:
While we understand that mistakes happen when purchasing a product, if you have purchased the wrong product and wish to return it, you must do it within 30 days. It must be Un-Opened, Un-used, No Broken Seals, Un-Damaged and New in Box. (Any units that show signs of use will be returned at customer’s expense)
You will be responsible for the cost of return shipping and will be subject to a 10% – 20% re-stocking fee to cover the cost of processing based on the nature of the return.
Note: If we were responsible for recommending the wrong product, you will be eligible for a return and full refund with no restocking fee. Wrong recommendations made by our sales team need to be reported within 10 days of product receipt.
To get started, please email [email protected] to receive your return instructions.
Returns Program Reminders
Returns Department Contact Information:
You can reach the returns department at VoIP Supply via phone at 833-698-6471 or email [email protected] to contact Customer Service
All returns should be sent to:
Attn: Returns Department
11 Barbara Lane
Oakland, NJ 07436
In order to ensure that your return arrives in the best possible condition so that you are not subjected to additional charges, please remember the following:
Products must be returned double boxed with the assigned RMA number clearly visible on the outside of the package. DO NOT write on or apply shipping stickers to the original manufacturer’s box. DO NOT use the original manufacturer’s box as the shipping box.
Products not double boxed, without RMA numbers on them or those with writing on the original box will be refused or returned at the customer’s expense.
Once an RMA is approved, the product must be received within 10 days. Returns received after 10 business days will be refused and returned to the customer at their expense.
A lost shipment must be reported within 10 business days of delivery in order for a claim to be filed, otherwise, your request will be denied.
Shipping Delivery Policy
The following shipping methods are available, Standard Ground (4-6 business days), Three Day (3 business days), Second Day (2 business days) and Next Day (1 business day, option for early morning or afternoon). Business days do not include weekends. There is an option for Next Day Saturday delivery but additional fees are assessed and is not available in all areas. We do ship to U.S. Territories, APO/FPO, Canada and other international addresses. Please call us for these rates. Please note that orders could arrive in multiple packages.
We will send out tracking via email for all orders placed.
How much does shipping cost?
The cost of shipping is a flat rate of $10 per item to the 48 continuous states for UPS Ground, $15 to Hawaii and Alaska. Orders typically arrive within 1-5 business days for domestic customers. International delivery times vary and international customers are responsible for any additional taxes once shipped.